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 Quick answers to for placing an order

 
Shipping  
What are logistic companies and the shipping options available?
                     
  Web Site Wide and Worldwide Free Shipping for purchase more than USD$10.00
We ship worldwide- to every country.
A purchase less than USD 10.00 would incur shipping cost.
A purchase more than USD 10.00 would be shipped free via Air Mail ( No Tracking Number)
A purchase more than USD 100.00 would be shipped free via Registered Air Mail with tracking number
Information of shipping via Air Mail for free shipping

Worldwide Free Shipping

Order more than 

Order more than 

Order Process Time

Tracking

USD $10.00

USD $100.00

 

Less than 2 kg

Less than 2 kg

More than 2 kg

Processing

Shipping

Web site

Shipping Company

Unregistered Air Mail

Registered Air Mail

Standard Air Courier

Business Days

Business Days

AirMail

Free

Free


1-3 days

10 to 24days

AirMaill

 
      Singapore Post

Free

Free


1-3 days

10 to 24 days

Singapore Post

Hong Kong Post

Free

Free


1-3 days

10 to 24 days

Hong Kong Post

 
      Standard Air Courier



Free

1-3 days

10 to 24 days

Singapore Post

Tracking Number

No

Yes

Yes

     
Free Shipping
Your purchase is shipped out via Air Mail which is handled by post office of the respective country.
DHL GlobalMail / AirMail are ordinary Air Mail handled by Post Office in Singapore or HongKong for onward delivery.

All Air Mails would be finally delivered to your local post office, and delivered to or notify you of your package by  your local postman or post office.

Importance Note:
Estimated Time Frame From Date Of Sending Out Your Package.
Your package should normally reach you between:
10 to 14 working days (85% delivered) for advance countries, US, UK, Germany, France, Finland,  Italy, Switzerland, Singapore, Australia, New Zealand, Japan and many more.
14 to 24 working days (75% delivered) for less developed countries.

Note: This apply to all countries.
It may take up to 45 days include Sunday and public holidays) to deliver package.Reason could be storm, strike, delivery to address far away from the main city or any possible reasons.

Your Claim of Non Delivery / Package Loss.
With your purchase at Pchub.com with Free Shipping via non-registered or registered airmail, you accept that you may raise claim for non-delivery only after 45 days from date of shipping out your purchase from our warehouse.
Customers from Brazil and Argentine may raise claim only after 60 days. The extra 15 days is mainly due to the slow clearance from the custom.

We seek your kind understanding that:
once the package leave Hongkong or Singapore It is totally beyond our control.How fast the delivery of your package to you is solely depend on the efficiency of the Postal Service System of your country and your local post office.

We guarantee your package against lost and damage.


Express Shipping via DHL Express or EMS Express
The shipping cost for Express Courier would be:
The actual cost of Express Courier - cost incurred for the free shipping

Worldwide Express Shipping

Shipping cost charge

Processing

Shipping

Tracking

Shipping Company

days

days

 

Singapore DHL Express

Yes

1-3 days

3-4 days

Singapore DHL Express

Hong Kong DHL Express

Yes

1-3 days

 

4-7 days

Hong Kong DHL Express

China DHL Express

Yes

 1-3 days

4-7 days

China DHL Express

Singapore EMS

Yes

1-3 days

4 to 7 days

Singapore EMS

Hong Kong EMS

Yes

1-3 days

4 to 7days

Hongkong Post

 

 

 

 

China EMS

Yes

1-3 days

4 to 7days

China EMS

Tracking Number

Yes

     
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The Place that we ship your purchase out
We maintain 2 warehouses, one in Singapore and the other one in Shenzhen China.
20% of all orders are shipped via Singapore
74% of all orders are shipped via Shenzhen or Hong Kong, China
6% are split shipment- that mean some order is splited into 2 shipments, each shipped from Singapore and China to avoid the delay of shipping out.
Information of shipping and your order in your user account.
You could find information after you make an purchase:
the statues of your order to know if it is processed or shipped out.
Copy of invoice contains the ordered items, shipping company, tracking number
History of orders contain the same
Tracking number
Once your order is processed, the tracking number would be available online in your user account, and printed in the Performa invoice. The Performa invoice will be emailed to you once the order is shipped from our warehouse  
                     
Can I ask for different shipping company?
By default, the Air Mail is selected. during the process of buying online, you may change it to DHL Experess, EMS Courier or Standard Air Parcel.

We could arrange UPS, DNT and FedEx at your wish. You may contact sales@pchub.com for further arrangement.

How do I know what is the shipping cost for my purchase?

By default,all purchase are free for shipping via Air Mail subject to minimum order amount.

Should you wish to have you purchase shipped via Express Courrier Service, you would have choices during the process of purchasing online, Our program would automatically calculate the shipping cost depending on your shipping country and the weight of the items purchased, then it would show you shipping options with prices for you to choose from. (the prices are deducted the cost of free shipping) To Know how your shipping cost is worked out.

 
 
More Information relates to Shipping.
Payment Top 
What are all the payment options available?
You can pay online with your Credit Card or Pay Pal or select payment by Telegraphic Transfer during the process online ordering.
Which Credit Cards you accept?
We accept Visa Card or Master Card or Delta Card
Which Credit Card Processor processes the payment?
WorldPay. Know more about WorldPay
Are you a verified user of PayPal?
Yes. We are a verified Pay Pal E-Retailer
Do you collect my Credit Card Information?
No. We do not collect or save any of your credit card information. That information is only entered in the secured WorldPay processing pages. You can be rest assured that shopping at PcHub.com is safe and secured.
What should I know before using Credit Card @ PcHub.com?
At PcHub.com we are very much committed in protecting users from fraudulent credit card usage. So we only accept orders with Credit Cards payment online if the Security Code matches
How to make a Telegraphic Transfer payment to our bank account?
You just need to go to your local bank and tell the bank that you want to make payment to our bank acount
More Information relates to Payment.