| No RMA number is necessary for this claim. |
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This claim must be made within 7 days from the date of receipt of the purchased item/s
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All items PcHub.com sell on its website are with photographs basic description for buyers to determine if the item/s is the right item/s.
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In the even the purchased and shipped item/s are match the photograph and the basic description, we do not except return under this condition. However buyer could return the purchased item under the Money Back Guaranty
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We apologies for unable to furnish much description for all the items. Buyers are advised to email sales@pchub.com for any doubt about any description of item before placing an order
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| Procedure |
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To make a claim is sample. If you confirm and without doubt that we ship the wrong item to you
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| Send an acknowledgment email to care@pchub.com. |
| Please state the invoice number and the reason for the return in your email. |
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We would reply in an email to give direction of shipping back to us the items in its original packaging.
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| Shipping cost |
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Since we make mistake for sending the wrong item, we pay for all the cost for your shipping it back to us and our shipping out the replacement to you.
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| Replacement or refund |
| Upon receiving the item, within 48 hours, a replacement would be sent out to you |
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In case we do not have the stock for the replacement, we would make a full refund to you within 48 hours. The refund shell includes the shipping cost you pay for shipping back the item to us.
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Any items received by you over 7 days, sent to our address without our consent would be returned with no exception.
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| Under all circumstances the original shipping cost would not be refunded. |
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