| No RMA number is necessary for this claim. |
| This claim must be made within 7 days from the date of receipt of the purchased item/s. You may assist to speed up this claim process by informing the logistic company that deliver the shipment: |
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If damage is found at the exterior of package at the time you receive it |
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If buyer has the reason to believe physical damage to the item/s is caused during shipping when you unpack the shipment |
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| Procedure |
| To make a claim is sample. |
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Contact your local delivery agent to inspect the damaged items |
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Send an acknowledgment email to care@pchub.com. |
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Please state the invoice number and the extent of the damage, the person name of the delivery agent and any reference number associated with the inspection in your email. |
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We would reply to give direction to ship back the damaged item/s in its original packaging |
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| Please note this Procedure is importance for us to file a claim against our logistic company. Your claim could only be justified after adhere to this Procedure |
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| Shipping cost |
| Pchub.com would pay the two way shipping cost in replacement process of the damaged item. |
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| Replacement or Refund |
| Upon receiving the item, within 48 hours, |
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We would send you a replacement. |
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or in case we do not have the stock for the replacement, we would make a full refund to you. |
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| Any items received by you over 7 days, sent to our address without our consent would be returned with no exception. |
| Under all circumstances the original shipping cost would not be refunded. |
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